Frequently Asked Questions

Orders & Shipping

Where do you deliver?

We deliver across the UAE including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.

How long does delivery take?

Standard delivery within UAE takes 2–4 business days. Express delivery options may be available at checkout.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS to monitor your delivery.

Products

Are your products suitable for sensitive skin?

Yes! Our products are carefully curated with skin-friendly formulations. However, we always recommend performing a patch test before first use, especially if you have highly sensitive skin.

Are your products authentic?

Absolutely. DILMIR only sources 100% authentic, original products directly from trusted suppliers. We guarantee the quality and authenticity of every product we sell.

How should I store my lip care and skincare products?

Store your products in a cool, dry place away from direct sunlight. Avoid leaving them in hot environments such as cars. Refrigerating certain products like eye creams and balms can enhance their soothing effect.

Returns & Refunds

What is your return policy?

We accept returns within 7 days of delivery for unopened, unused products in their original packaging. Please contact us at dilmir.com1@gmail.com to initiate a return.

What if I receive a damaged or incorrect product?

We sincerely apologize for any inconvenience. Please contact us within 48 hours of receiving your order with photos of the product and packaging, and we will resolve the issue promptly.

Payments

What payment methods do you accept?

We accept Cash on Delivery (COD), credit/debit cards, and other secure online payment methods available at checkout.

Is Cash on Delivery available?

Yes, Cash on Delivery is available for all orders within the UAE.

Contact Us

Still have questions? We’re here to help! Reach out to us at dilmir.com1@gmail.com and our team will get back to you within 24 hours.